ISM Acceptable Qualifications

Fellow and Member

ITIL V1 or V2 Managers Certificate in IT Service Management ITIL Managers Bridge ITIL V3 Expert Certificate ITIL V3 Managing Across the LifecycleMSc in IT Service ManagementISEB Certificate in IS Consultancy PracticeISO/IEC 20000 Consultant

Practitioner

ITIL V2 Practitioner Qualifications (either individually or clustered)

Change ManagementConfiguration ManagementService Desk & Incident ManagementProblem ManagementRelease ManagementService Level ManagementAvailability ManagementIT Service Continuity Management Financial Management for IT ServicesCapacity Management

ITIL V3 Intermediate Level Qualifications (ITIL Lifecycle and Capability Streams)

Service StrategyService DesignService TransitionService OperationContinual Service ImprovementService Offerings and Agreements (SO&A)Release, Control and Validation (RC&V)Operational Support and Analysis (OS&A)Planning, Protection and Optimization (PP&O) Kepner Tregoe ITSM Foundation Certificate in Problem & Incident ManagementISEB ICT Infrastructure Management (ICTIM)ISEB Practitioner Certificate in Business Continuity ManagementCobit Foundation – ISACASolutions Framework (NGOSS) DistilledBusiness Process Framework (eTOM) Distilled

Associate

ITIL Service Management Foundation V2 or V3ITIL Service Management Foundation BridgeISO/IEC 20000: IT Service Management FoundationITIL V2/V3 AwarenessISO/IEC 20000 AwarenessOther Service Management Awareness course/presentationUniversity Service Management courses – all levels